Which of the following is NOT a responsibility under quality assurance?

Which of the following is NOT a responsibility under quality assurance?

• A. Evaluating work processes
• B. Ensuring compliance with standards
• C. Increasing sales directly
• D. Monitoring overall service quality

Answer: (C)

In the context of quality assurance, responsibilities typically focus on maintaining and improving the quality of services and processes within an organization. Evaluating work processes is essential to identify areas for improvement; ensuring compliance with standards protects the integrity and effectiveness of operations; and monitoring overall service quality helps organizations understand how well they are meeting customer needs and expectations. Increasing sales directly, however, falls outside the scope of quality assurance responsibilities. While quality assurance can impact sales indirectly—by enhancing customer satisfaction and building a positive reputation—its primary focus is not on driving sales figures. Instead, it is concerned with establishing and maintaining standards and practices that lead to high-quality outcomes. Therefore, the responsibility of increasing sales does not align with the objectives and functions of quality assurance.

In the context of quality assurance, responsibilities typically focus on maintaining and improving the quality of services and processes within an organization. Evaluating work processes is essential to identify areas for improvement; ensuring compliance with standards protects the integrity and effectiveness of operations; and monitoring overall service quality helps organizations understand how well they are meeting customer needs and expectations.

Increasing sales directly, however, falls outside the scope of quality assurance responsibilities. While quality assurance can impact sales indirectly—by enhancing customer satisfaction and building a positive reputation—its primary focus is not on driving sales figures. Instead, it is concerned with establishing and maintaining standards and practices that lead to high-quality outcomes. Therefore, the responsibility of increasing sales does not align with the objectives and functions of quality assurance.